Specialist FAQ

Specialist FAQ

• How is this different than RAAPID?

  ConnectMD is for routine, lower-acuity calls that do not need to be responded to on the spot. You have up to two business days to call us back and be connected with the family physician.

• How is this different than eReferral Advice Request?

  The biggest difference between ConnectMD and Advice Request is that ConnectMD is exclusively over the phone whereas Advice Request is strictly through eReferral (online).  ConnectMD allows for a real-time conversation that takes, on average, five minutes or less.

• My group already has a phone number set up that family physicians can call if they have questions.

  If you already have something in place, we can easily coordinate our service with yours so that family doctors only have to worry about contacting one source for all specialty groups.

• Can they request to talk to me to expedite a referral or procedure?

  No. Calls are to be for general advice only. If the patient needs to be referred, the family physician is to follow their normal referral process.

• Will I receive a follow up report after the call?

  Yes. This program features a one-page, transcribed summary faxed back to your office within five business days for record-keeping and fee-for-service billing purposes. There is no need for you to take notes during the call unless you want to.

• What are the fee-for-service billing codes?

  For calls that occur between 0900-1700 – 03.01LJ

  For calls that occur between 1700-1800 – 03.01LK

  The transcribed summary will have this information included for your convenience.

• How long am I “on call” for?

  This depends on how many specialists within your specialty are already participating in the program and how many calls you want to take.  We are willing to work with each specialist to find an arrangement that fits their schedule.